I’m not sure if this will help but my mom has always worked in customer service. Now, though, she gets so mad because most people in customer service are now rude and they don’t really care to help you (which is their job!!!!). I have decided that I want to work in customer service so I can show others how it should be done. Without customers, customer service people do not have work. They should realize this. If they are rude to a customer or don’t help, they shouldn’t have a job. And the customer may not come back, which hurts the business. I would tell them that you want to actually help customers and make customers want to come back. That’s my reason anyway.