Yeah, why is customer service important? In my opinion, customer service is important because it means you’re performing the basic function of your job, which is to ALWAYS help the customers. If you’re not helping the customer then the customer isn’t getting what they need. No matter what kind of business you work for or job you have, if you are serving the public in any way then they have to come first. Customers not getting what they need means they aren’t buying or using your product. If no one is buying anything then you’re not making money and won’t have a job! Even if you’re just a basic employee and don’t really care about the company you work for, the business’ success still impacts you a lot. You’re at work anyway stuck there for a shift, so why not go above and beyond? Doing something and staying occupied makes time go by quicker than just standing there, so go check on your customers and make sure all their needs have been attended to. This makes them happy, improves your job performance, and makes the work day go by quicker!